Refund and Returns Policy - Musical Instrument Hire Co

Purchasing your flute

You can purchase your hire flute. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing Your Trumpet or Cornet

You can purchase your hire trumpet or cornet. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing your Clarinet

You can purchase your hire Clarinet. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing your cello

You can purchase your hire cello. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing your Saxophone

You can purchase your hire Saxophone. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing your keyboard

You can purchase your hire keyboard. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing your trombone

You can purchase your hire trombone. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing your acoustic guitar.

You can purchase your hire acoustic guitar. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing your electric guitar

You can purchase your hire electric guitar. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing your drum kit

You can purchase your hire drum kit. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Purchasing your viola

You can purchase your hire viola. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.

Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

How to Choose the Right PA System

Choosing the right PA system for your event is about matching the size of your venue, the number of people, and the type of sound you need. Here’s a simple guide to help you select the right system from our range.

1. Consider Your Venue and Audience Size

Small Venues (up to ~50 people)
Ideal for small meetings, acoustic sets, or speeches. Our SubZero SZPA-410 or Yamaha DBR10 systems are compact, easy to set up, and provide clear sound for smaller rooms.

Medium Venues (50–150 people)
For medium halls or larger function rooms, we recommend systems with larger speakers and multiple input channels. The Yamaha DBR12 or SubZero SZPA-412 deliver enough power for speeches, music playback, or small bands.

Large Venues (150+ people)
For larger indoor events or parties, our high-powered systems like the Yamaha DBR15 provide full coverage and balanced sound for bigger crowds. The Yamaha Stagepas 1K MK2 is also perfect for solo performers, singer-songwriters, violinists, acoustic sets, and small ensembles — providing clear, high-quality sound without taking up much space.

2. Match Your Sound Needs

Speech Only: A smaller PA system with clear vocal projection is sufficient. One or two microphones are usually enough.
Music Playback or DJ Events: Use a system with more power and optional subwoofers for fuller sound.
Live Bands or Solo Performers: Larger systems with a mixer and multiple channels allow instruments and vocals to be balanced for a clear, professional sound. Solo performers and singer-songwriters often benefit from the Yamaha Stagepas 1K MK2 for its simplicity and clarity.

3. PA System Placement

Raise speakers on stands to improve sound projection and clarity.
Position speakers to cover the audience evenly, avoiding obstacles that block sound.
Ensure mixers and microphones are set up conveniently for performers or presenters.

4. Optional Extras

Most of our PA systems can be enhanced with additional items to suit your event:

Microphones – wired or wireless
Microphone stands and cables
Speaker stands
Mixers for multiple input sources
Subwoofers for added bass depth

These extras let you tailor the system to your event, whether it’s a small speech, a DJ set, or a live band or solo performance.

5. Quick Selection Guide

Event Type	Venue Size	Suggested Systems
Small speech or acoustic music	Up to 50	SubZero SZPA-410, Yamaha DBR10
Medium event, music and speeches	50–150	Yamaha DBR12, SubZero SZPA-412
Large indoor event, live band, solo performer or DJ	150+	Yamaha DBR15, Yamaha Stagepas 1K MK2

Final Tips

Consider your venue size first — larger rooms need more power.
Think about your sound type — speeches, music, live performance, or solo acts.
Optional extras like stands, microphones, mixers, and subwoofers improve clarity and coverage.
If unsure, provide details of your venue and audience — we can recommend the most suitable PA system from our range.

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD

Last updated: 11/01/2022

This Refund & Returns Policy explains how cancellations, refunds and returns are handled when hiring instruments and equipment from Musical Instrument Hire Co LTD (“we”, “us”, “our”). This policy should be read alongside our Terms & Conditions of Hire and does not affect your statutory rights under UK law.

1. Before Your Hire Starts (Pre-Dispatch / Pre-Collection)

You may cancel your hire order at any time before the equipment has been dispatched or collected.

A full refund of any amounts paid will be issued.
Refunds will be processed within 14 days of cancellation.
Refunds will be made to the original payment method unless otherwise agreed.

2. After Equipment Has Been Delivered or Collected

Once the equipment has been delivered or collected and the hire period has started, the hire is considered to have commenced.

Consumer cancellation rights (distance sales)

If you are hiring as a consumer and placed your order online or by phone, you may have a statutory right to cancel within 14 days of receiving the equipment, unless the hire agreement is for a fixed minimum term or otherwise exempt.

Where a valid cancellation applies:

You must notify us clearly of your wish to cancel.
The equipment must be returned promptly and in good condition.
You will be responsible for return costs unless the item is faulty.
Any refund due will relate only to the unused portion of the hire, calculated from the date the equipment is received back by us.
Refunds will be processed within 14 days of return or proof of return.

3. Early Termination of Hire (Non-Statutory)

If you choose to end the hire early outside of statutory cancellation rights:

Hire charges already paid are non-refundable unless otherwise agreed.
Any minimum hire period specified in your agreement will still apply.
Deposits may be retained or offset against outstanding charges, in line with our Terms & Conditions.

4. Faulty, Damaged or Incorrect Equipment

If equipment arrives faulty, damaged, or not as described:

You must notify us as soon as possible, ideally on the day of receipt.
We will arrange a repair, replacement, or suitable alternative where reasonably possible.
If this is not possible, you may be entitled to a refund for the unused portion of the hire.
No deductions will be made for faults not caused by misuse, neglect, or accidental damage.

This is in line with your rights under UK consumer law.

5. Returns at the End of Hire

At the end of the hire period:

Equipment must be returned on or before the agreed return date.
Items should be packed securely, using original packaging where possible.
Late returns may result in additional hire charges.
Damage beyond fair wear and tear, missing items, or excessive cleaning may result in deductions or additional charges, as set out in our Terms & Conditions.

6. Refund Method and Timescales

Refunds are issued to the original payment method.
We aim to process refunds within 14 days of the relevant event (cancellation confirmation, return received, or issue resolution).
If you believe a refund is overdue, please contact us promptly.

7. Business Hirers

If you are hiring on behalf of a business, school, organisation or other non-consumer entity:

Statutory consumer cancellation rights may not apply.
Refunds and returns are governed by the agreed hire contract and our Terms & Conditions.

8. Contact Us

For any questions regarding refunds, cancellations or returns, please contact:

Musical Instrument Hire Co LTD