Returning an instrument is both simple and free of charge.
We use Parcleforce for all returns. Most items can be returned over any Post Office counter, or directly to any Parcelforce depot.
Large or heavy items can be collected from you.
Simply fill in the form below and we’ll come back to you with all the return details for your instrument.
Purchasing your flute
You can purchase your hire flute. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Flute | Purchase |
|---|---|
| Jupiter JFL511 Reconditioned | £299 |
| Jupiter JFL700 Reconditioned | £349 |
| Jupiter JFL700 New | £469 |
| Trevor James 10X II Reconditioned | £299 |
| Trevor James 10XE Reconditioned | £349 |
| Trevor James 10XE New | £499 |
| Yamaha YFL211 Reconditioned | £369 |
| Yamaha YFL212 Reconditioned | £499 |
| Yamaha YFL212 New | £649 |
| Jupiter JFL511 Curved Head | £329 |
| Trevor James 10X Curved Head | £379 |
| Yamaha YFL211 Curved Head | £399 |
| Trevor James Cantabile Flute Reconditioned | £749 |
| Yamaha YFL311 & YFL371 Reconditioned | £799 |
Purchasing Your Trumpet or Cornet
You can purchase your hire trumpet or cornet. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Trumpet/Cornet | Purchase |
|---|---|
| John Packer JP051 Trumpet - New | £189 |
| John Packer JP051 Trumpet - Reconditioned | £149 |
| John Packer JP171 Cornet - New | £289 |
| John Packer JP171 Cornet - Reconditioned | £249 |
| Elkhart 100TR Trumpet - New | £249 |
| Elkhart 100TR Trumpet - Reconditioned | £199 |
| Jupiter JTR500 Trumpet - New | £489 |
| Jupiter JTR500 Trumpet - Reconditioned | £329 |
| Jupiter JTR300 Trumpet | £239 |
| Jupiter JCR520 Cornet - Reconditioned | £239 |
| Yamaha YTR1335 Trumpet - Reconditioned | £299 |
| Yamaha YTR2335 Trumpet - Reconditioned | £349 |
Purchasing your Clarinet
You can purchase your hire Clarinet. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Clarinet | Purchase |
|---|---|
| Jupiter JCL631 Reconditioned | £219 |
| Jupiter JCL700 Reconditioned | £389 |
| Jupiter JCL700 New | £469 |
| Yamaha YCL250 Reconditioned | £299 |
| Yamaha YCL255 Reconditioned | £389 |
| Yamaha YCL255 New | £499 |
| Buffet B12 Reconditioned | £269 |
| Buffet Prodige Reconditioned | £389 |
| Buffet Prodige New | £469 |
| Buffet E11 | £649 |
Purchasing your Violin
You can purchase your hire Violin. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Violin | Purchase |
|---|---|
| 1/8 Andreas Zeller & Stentor II | Hire Only |
| 1/4 Andreas Zeller & Stentor II | Hire Only |
| 1/2 Andreas Zeller & Stentor II | Hire Only |
| 3/4 Andreas Zeller & Stentor II | Hire Only |
| 4/4 Reconditioned Stentor II Plus (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £169 |
| 4/4 NEW Stentor II Plus (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £249 |
| 4/4 Reconditioned Stentor Conservatoire Plus(Inc set up, case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £329 |
| 4/4 NEW Stentor Conservatoire Plus(Inc set up, case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £389 |
| 4/4 Andreas Zeller Plus(Inc set up ,case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £409 |
| 4/4 NEW Andreas Zeller Plus(Inc set up, case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £449 |
| 4/4 Stentor Messina Plus(Inc set up ,case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £439 |
| 4/4 NEW Stentor Messina Plus(Inc set up, case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £525 |
| 4/4 Stentor Elysia Plus(Inc set up ,case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £499 |
| 4/4 NEW Stentor Elysia Plus(Inc set up, case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £549 |
| 4/4 Stentor Arcadia Plus(Inc set up ,case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £499 |
| 4/4 NEW Stentor Arcadia Plus(Inc set up, case, P&H bow, shoulder rest, D'Addario Helicore Strings & rosin) | £549 |
Purchasing your cello
You can purchase your hire cello. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Cello | Purchase |
|---|---|
| 1/8 Cello | Hire Only |
| 1/4 Cello | Hire Only |
| 1/2 Cello | Hire Only |
| 3/4 Cello | Hire Only |
| Reconditioned Stentor I 4/4 Cello (Inc full workshop set up, case, P&H bow, D'Addario Prelude Strings & rosin) | £677 |
| Brand New Stentor I 4/4 Cello (Inc full workshop set up, case, P&H bow, D'Addario Prelude Strings & rosin) | £838 |
| Reconditioned Stentor II 4/4 Cello (Inc full workshop set up, case, P&H bow, D'Addario Helicore Strings & rosin) | £777 |
| Brand New Stentor II 4/4 Cello (Inc full workshop set up, case, P&H bow, D'Addario Helicore Strings & rosin) | £1048 |
| Reconditioned Conservatoire 4/4 Cello (Inc full workshop set up, case, P&H bow, D'Addario Helicore Strings & rosin) | £1248 |
| New Conservatoire 4/4 Cello (Inc full workshop set up, case, P&H bow, D'Addario Helicore Strings & rosin) | £1748 |
| European 'B' Grade 4/4 Cello (Inc full workshop set up, case, P&H bow, D'Addario Helicore Strings & rosin) | £650 |
| European 4/4 Cello | £799 |
Purchasing your Saxophone
You can purchase your hire Saxophone. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Saxophone | Purchase |
|---|---|
| Trevor James Alphasax | Hire Only |
| New John Packer JP041 Alto Saxophone | £425 |
| Reconditioned John Packer JP041 Alto Saxophone | £349 |
| New Elkhart 100AS Alto Saxophone | £459 |
| Reconditioned Elkhart100AS Alto Saxophone | £399 |
| New J Michael Alto Saxophone | £529 |
| Reconditioned J Michael Alto Saxophone | £449 |
| New Jupiter JAS500 Alto Saxophone | £789 |
| Reconditioned Jupiter JAS567 Alto Saxophone | £499 |
| New Trevor James "The Horn" Alto Saxophone | £579 |
| Reconditioned Trevor James "The Horn" Alto Saxophone | £429 |
| Yamaha YAS275 Alto Saxophone | £849 |
All flutes have a lip plate and riser to blow across. The material they are made with can make a huge difference to the sound of the flute.
Most student flutes have historically only had silver plated lip plate and riser, but now quality student flute will often have .925 silver plates and riser.
Simply, pure silver would be too soft and easily damaged. When 92.5% of pure silver is mixed with 7.5% of other metals (often copper, nickel or zinc) the resulting alloy is called sterling silver. ... In other words, .925 is the same as sterling silver, but not solid and therefore no stamp.
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Purchasing your keyboard
You can purchase your hire keyboard. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Keyboard | Purchase |
|---|---|
| Yamaha NP11/12 (Including stand & sustain pedal) | £199 |
| Brand New Yamaha NP12 (Including stand & sustain pedal) | £249 |
| Yamaha NP31/32 (Including stand & sustain pedal) | £299 |
| Brand New Yamaha NP32 (Including stand & sustain pedal) | £359 |
Purchasing your trombone
You can purchase your hire trombone. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Trombone | Purchase |
|---|---|
| John Packer JP031 | £199 |
| Jupiter JSL432 | £249 |
| Yamaha YSL 354 | £319 |
Purchasing your acoustic guitar.
You can purchase your hire acoustic guitar. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Acoustic Guitar | Purchase |
|---|---|
| Yamaha F310 | n/a |
| Yamaha FG700ms | n/a |
| Epiphone J200 | n/a |
| Alba 1/2 | n/a |
| Alba 3/4 | n/a |
| Admira Almeria 4/4 | n/a |
Purchasing your electric guitar
You can purchase your hire electric guitar. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Electric Guitar | Purchase |
|---|---|
| Squier Bullet Stratocaster (including amp, case, cable, & plectrum) | £199 |
| New Squier Bullet Stratocaster (including amp, case, cable, & plectrum) | £259 |
| Squier Bullet Telecaster (including amp, case, cable, & plectrum) | £199 |
| New Squier Bullet Telecaster (including amp, case, cable, & plectrum) | £259 |
| Epiphone Les Paul Standard (including amp, case, cable, & plectrum) | £450 |
| Squier MINI Bullet Stratocaster (including amp, case, cable, & plectrum) | £199 |
| New Squier MINI Bullet Stratocaster (including amp, case, cable, & plectrum) | £259 |
Purchasing your drum kit
You can purchase your hire drum kit. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Drum Kit | Purchase |
|---|---|
| New Tourtech TT12 With Headphones | £249 |
| Used Tourtech TT12 With Headphones | £199 |
| New Tourtech TT12 With PSm5 Monitor | £379 |
| Used Tourtech TT12 With PSm5 Monitor | £318 |
Purchasing your piano
You can purchase your hire piano. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Piano | Purchase |
|---|---|
| SDP2 Digital Piano | £199 |
| Brand New SDP2 Digital Piano | £259 |
| Casio CDP130 Digital Piano | £249 |
| Brand New Casio CDP S100 Digital Piano | £402 |
| Yamaha P45 Digital Piano | £299 |
| Yamaha P145 Digital Piano Reconditioned | £349 |
| Brand New Yamaha P45 Digital Piano | £471 |
Purchasing your viola
You can purchase your hire viola. At any point during your agreement you can contact us to arrange the purchase. All of the payments made, up to a maximum of six months, will contribute towards the purchase price listed below.
Simply email or phone us, and we’ll arrange the rest. All purchased instruments are guaranteed for one year after the purchase date.
| Viola | Purchase |
|---|---|
| Stentor II/Conservatoire 12" Viola Outfit | Hire Only |
| Stentor II/Conservatoire 13" Viola Outfit | Hire Only |
| Stentor II/Conservatoire 14" Viola Outfit | Hire Only |
| Stentor II 15" Viola Outfit (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £285 |
| Stentor Conservatoire 15" Viola Outfit (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £319 |
| Andreas Zeller 15" Viola Outfit (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £379 |
| Stentor II 15.5" Viola Outfit (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £285 |
| Stentor Conservatoire 15.5" Viola Outfit (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £319 |
| Andreas Zeller 15.5" Viola Outfit (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £379 |
| Stentor II 16" Viola Outfit (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £299 |
| Stentor Conservatoire 16" Viola Outfit (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £329 |
| Andreas Zeller 16" Viola Outfit (Inc set up, case, bow, shoulder rest &, D'Addario Ascenté strings & rosin) | £389 |
If you would prefer to book your instrument delivery for a future date to coincide with the school term start, or booked music lessons, then you can add your preferred delivery date towards the bottom of the checkout page. Simply add your preferred date to the 'Order notes/Delivery Requests' box at the bottom of the checkout.
If you would prefer to book your instrument delivery for a future date to coincide with the school term start, or booked music lessons, then you can add your preferred delivery date towards the bottom of the checkout page. Simply add your preferred date to the 'Order notes/Delivery Requests' box at the bottom of the checkout.
