Our goal is simple; to make hiring a musical instrument easy and straight forward.
Not only is the process quick and easy, the instruments are from world renowned manufacturers and are professionally set up by our experienced technicians.
Minimum Hire Period
Pay monthly items have a minimum hire period of three months, apart from pianos which have a six month minimum hire period. After (or during) the hire period the instrument can be returned free of charge. There are no additional costs. Short term hire items (less than one month) have a fixed start and end date.
Length Of Hire Period
After the minimum hire period has passed, you can choose to return the instrument or keep it as long as you wish and continue making the monthly payments.
Returns & Cancellation
All returns are free of charge. We use Parcelforce for most items, and 1000’s of drop off locations across the UK. Larger items, such as cellos & pianos will be collected from your address.
Delivery
Our delivery service charge is free for most items, the only exclusions are large items such as full size cellos and pianos.
Need to return your instrument? Find our returns page here.
Maintenance
All instruments benefit from on going care. There are a few simple care and maintenance procedures here that will help minimise any problems you may experience.
Repairs
If your instrument needs repairing during the duration of your agreement, then please contact us. We do offer a free onsite repair service, or we will arrange for your instrument to come back to us for the repair.
Consumable Accessories
Items such as, but not limited to, strings, reeds, cleaning items etc are not covered under our free repair service. But, you can purchase these items through us at a discounted rate. For help and advice please contact us.
Loss & Theft
If the instrument has been lost or stolen, this must be reported as such to the Police. The relevant incident number must then be passed to Musical Instrument Hire Co. We will arrange a replacement instrument for you. An insurance excess charge of £45 is payable.
Insurance
During the duration of the hire agreement the instrument is insured by us. If your instrument has been lost, stolen, damaged beyond repair an insurance charge of £45 is payable.
Can I Buy my instrument?
In most cases yes. You just need to let us know and we’ll do the rest. Up to a maximum of six months hire fee contributes towards the purchase price.
Some instruments, such as junior violins and cellos are not available to purchase.
What If I have swapped my instrument?
No problem, no matter when you change your instrument the payments made to date can still be used to contribute towards the instrument.
Payment & Security
Our checkout is secure and uses SSL (Secure Sockets Layer) technology, and all our payment gateways use military grade encryption and are regulated by the FCA.
Payment can be made using Direct Debit or credit/debit card. The payment will be taken monthly until the instrument has been returned.
Changing your mind/size change
At any point during the duration of your hire agreement you may need to change your instrument. Possibly because the next size up is needed, or simply a change of mind. Please use this contact form, and we will be in touch to arrange this for you.
Musical Instrument Hire Co Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference number: 913059.