We have made hiring a musical instrument as easy as possible. Simply search for your instrument online (we have some helpful guides on choosing the right instrument on each product page) and add to your basket. Then securely checkout and your instrument will be despatched to you shortly. Easy as that!!
Don’t forget, only high quality, rigorously maintained, immaculate instruments leave our warehouse.
We have made the ordering process simple and easy. Search and choose your instrument, add it to your basket and fill out the relevant details. Payment can be made by either Direct Debit or credit/debit card. (For Short term hire – less than one month – payment can only be made with a debit or credit card)
All instruments are despatched once payment has been received. This can take up to five working days in some instances but is usually much quicker. For most orders we use Parcel Force and the Royal Mail. Once the order has been completed you will receive tracking information. You can change the day, have it delivered to a neighbour, your work place, or a post office.
There is no cost to return your instrument or equipment, and no charge to cancel your agreement after the minimum hire period has passed (3 months). All returns are processed with either Parcelforce or the Royal Mail. Depending on the size of your item or instrument, we will arrange for it to be collected from your address or it can be handed over the Post Office counter. Whichever method, we have made it simple and easy and instructions can be found here.
Yes, at any point during the hire agreement you can purchase your instrument. All the payments made, up to a maximum of twelve months, will contribute towards the purchase price.
Items on a short-term hire agreement (less than one month) cannot be purchased.
Every instrument is completely stripped, cleaned, polished and re-built before leaving us. They will arrive immaculate and in perfect working order. Every instrument brand has been chosen for their reliability and ease of playing. See our Guarantee & Promise for more details.
Payment can be taken by two methods – Direct Debit or credit/debit card. Some short-term items (less than one month) may require card payments only.
All Direct Debit payments are covered by the Direct Debit Guarantee
There is an insurance excess charge of £45 for instruments or equipment that have been damaged beyond repair. (not applicable to short term hire where charges will depend on the instrument or equipment that has been hired)
If the instrument has been damaged, then please let us know as soon as possible.
An item lost or stolen must be reported to the Police and the relevant crime number from the police should be passed to Musical Instrument Hire Co as soon as possible.
In the unlikely event that the instrument arrives damaged, please let us know within 24 hours of signing. It is rare but can happen. There will be no insurance excess charge for instruments damaged during transit.
The instrument is insured by Musical Instrument Hire for the duration of your hire period.
If the instrument is damaged beyond repair eg a violin or cello snapped or a crushed trumpet then there is an insurance excess charge of £45. If the instrument has been lost or stolen there is an insurance excess charge of £45 – this must be reported to the police and the crime number should be passed to Musical Instrument Hire Co as soon as possible.
In the worst case scenario you are only liable for the £45 excess charge, Musical Instrument Hire cover any further cost.
Cancelling is straight forward; once the minimum hire period of three months has passed you can cancel your agreement at any time. Drop us an email, or call us and we’ll arrange collection of your instrument. Once collected we’ll cancel your agreement and Direct Debit.
There are no cancellation fees and no return carriage charges.
We go to some lengths to make sure your hired instrument will be trouble free. There inevitably will be some occasions when they may need to be tweaked or need a minor repair. Simply contact us and we will either arrange a replacement, have the instrument collected, repaired and returned, or we will find a local technician who can fix it quickly.
© 2018 · Musical Instrument Hire Co. Ltd