How It Works - Musical Instrument Hire

Select

Deliver

Play

We have made hiring a musical instrument as easy as possible. Simply search for your instrument online (we have some helpful guides on choosing the right instrument on each product page) and add to your basket. Then securely checkout setting up your Direct Debit, and your instrument will be despatched to you shortly. Easy as that!!

Don’t forget, only high quality, rigorously maintained, immaculate instruments leave our warehouse.

Free Delivery

Free Collection

4 Months Minimum Hire

No Hidden or Extra Fees

Online Set Up

100% Secure Checkout

How It Works – The detail

Ordering

We have made the ordering process simple and easy. Search and choose your instrument, add it to your basket and fill out your details. You will then be taken to a secure GoCardless payment screen where you can set up your direct debit. Easy as that!

Delivery & Returns

All instruments are despatched once the direct debit confirmation as been received. This can take up to five working days in some instances but is usually much quicker. For the majority of orders we use Parcel Force. Parcel Force offers the normal text and email tracking and notifications and you can change your delivery preferences even on the day of delivery. You can change the day; have it delivered to a neighbour, your work place, or even a post office.

Returning Your Instrument

The return is easy too; just let us know when you would like to return the instrument – we will post the packaging and courier label (this will fit through your letterbox) and then simply drop it to your local post office. Easy as that!

Can I buy my instrument?

Yes, at any point during the hire agreement you can purchase your instrument. A total of half (50%) of all hire payments will contribute towards the instrument purchase.

What are the instruments like and what standard are they?

Every instrument is completely stripped, cleaned, polished and re-built before leaving us. They will arrive immaculate and in perfect working order. Every instrument brand has been chosen for their reliability and ease of playing.

Payment and Deposit

All payments are processed through GoCardless through our secure checkout. Your first payment will include the first months hire and deposit. The monthly payment will be debited from your account and you will receive a confirmation email with the date of this payment.

All payments are covered by the Direct Debit Guarantee

Instrument maintenance and faults

We go to some lengths to make sure your hired instrument will be trouble free. There inevitably will be some occasions when they may need to be tweaked or need a minor repair. Simply contact us and we will either arrange a replacement, have the instrument collected, repaired and returned, or we will find a local technician who can fix it quickly.

Loss & Damage

There is an insurance excess charge of £45 for instruments that are damaged. Depending on the damage an assessment will be made as to whether the instrument can be repaired or replaced for you. If an instrument is ever lost let us know straight away. If it has been stolen, report it to the police who can provide you with a crime number.

If the instrument has been damaged badly, then please let us know as soon as possible.

In all instances an insurance excess charge of £45 will be payable.

In the unlikely event that the instrument arrives damaged, let us know within 24 hours of signing. It is rare but can happen. Obviously there will be no insurance excess charge for damaged during transit.

Insurance

The instrument is insured by us during the instrument hire period. In the event of an instrument being damaged and outside of normal wear and tear, an insurance excess charge of £45 will be payable.

Cancellation - We make it easy

Cancelling is straight forward; once the minimum hire period of four months has passed you can cancel your agreement at any time. Drop us an email, or call us and we’ll arrange collection of your instrument. Once collected we’ll cancel your agreement and Direct Debit.

There are no cancellation fees and no return carriage charges.

More Info?

Need more info? Contact us and we’ll get back to you quickly.