Our goal is simple; to make hiring a musical instrument easy and straight forward. Not only is the process quick and easy, the instruments are from world renowned manufacturers and are professionally set up by our experienced technicians.
For information on Back To School delivery dates, follow this link.
Delivery
Our delivery service charge is £4.95 for small items and delivered by the Royal Mail. Large items cost £8.95 and ship with ParcelForce.
Returns & Cancellation
All returns are free of charge. Most items can be wrapped and handed over the PostOffice counter. Larger items, such as cellos will be collected from your address.
Need to return your instrument? Find our returns page here.
Repairs
If your instrument needs repairing during the duration of your agreement, then it is your responsibility. We do offer a free onsite repair service should you wish us to carry out the repair. Carriage charges will apply.
Consumable Accessories
Items such as, but not limited to, strings, reeds, cleaning items etc are not covered under our free repair service. But, you can purchase these items through us at a discounted rate. For help and advice please contact us.
Loss & Theft
If the instrument has been lost or stolen, this must be reported as such the Police. The relevant incident number must then be passed to Musical Instrument Hire Co. We will arrange a replacement. An insurance excess charge of £45 is payable.
Insurance
During the duration of the hire agreement the instrument is insured by us. If your instrument has been lost, stolen, damaged beyond repair an insurance charge of £45 is payable.
Can I Buy my instrument?
In most cases yes. You just need to let us know and we’ll do the rest. Up to a maximum of twelve months hire fee contributes towards the purchase price.
Some instruments, such as junior violins and cellos are not available to purchase.
What If I have swapped my instrument?
No problem, no matter when you change your instrument the payments made to date can still be used to contribute towards the instrument.
Payment & Security
Our checkout is secure and uses SSL (Secure Sockets Layer) technology, and all our payment gateways use military grade encryption and are regulated by the FCA.
Payment can be made using Direct Debit or credit/debit card. The payment will be taken monthly until the instrument has been returned.
Changing your mind/size change
At any point during the duration of your hire agreement you may need to change your instrument. Possibly because the next size up is needed, or simply a change of mind. For what ever reason, no problem at all. Please us this contact form, and we’ll do the rest.
© 2018 · Musical Instrument Hire Co. Ltd