Hire Period
All one off and event hire equipment is charged weekly. This allows ample time for equipment to be delivered and checked prior to being used. Hire periods can only start and finish on a weekday.  Dates are selected on the individual product pages.

Returns
All returns are processed with Parcelforce. We allow a three day period, after the selected hire period ends, to return equipment to us. All items will come with self adhesive returns labels. Most items can be returned over the Post Office counter, however, large and bulky items such as PA equipment can only be returned directly through a Parcelforce Depot.

All equipment clearly displays how the item is to be returned at the top of the page, as per the image below….

Delivery
We use Parcelforce for all deliveries. Your equipment will arrive on the first day of your hire agreement, and on the day of delivery you will receive a one hour delivery slot from Parcelforce directly.

Collection

Equipment can be collected from us (Melton Mowbray – LE14 4SZ) Simply check this option during checkout.

Loss & Theft
If the equipment has been lost or stolen, this must be reported as such to the Police. The relevant incident number must then be passed to Musical Instrument Hire Co. In this instance, you will forfeit your security deposit.

All equipment that is lost or stolen and not reported to the Police and therefore has no incident number, will deem the hirer liable for the full replacement cost of the equipment.

Damage

We understand equipment will suffer from a few marks over time, which will be considered fair wear and tear. Damage becomes chargeable in the following circumstances.

• Paint or lacquer is damaged, revealing the surface underneath
• Part of the equipment no longer functioning as a result of damage
• Damage has caused part of the equipment to separate, or detach

All our equipment is checked for damage before it leaves us, generally there is no significant damage to record, but if there is we will enclose a copy confirming this with the equipment. It is advisable to check equipment once your receive you item.

If you believe the equipment has  been damaged in transit, then please let us know within 24 hours as per the terms and conditions.

Payment & Security

All event and backline equipment will have a security deposit taken during checkout, this will be returned to you once the equipment has been returned and delivered safely back to us.

Our checkout is secure and uses SSL (Secure Sockets Layer) technology, and all our payment gateways use military grade encryption and are regulated by the FCA.

Payment can be made using Direct Debit or credit/debit card. The payment will be taken monthly until the instrument has been returned.